Mystery Shopping

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Mystery shopping helps businesses assess their customer experience at their establishment and can increase both productivity and identify signs of dishonesty. 

Although mystery shoppers are not generally thought of as undercover detectives, this is essentially what they are and why our experienced Investigators are the best choice!

With over 27 years’ in the industry, our team can pose as customers and report back on their customer service experience, without alerting employees as untrained professionals might. As they are well versed in undercover work, they may be able to spot typical signs of dishonesty or stealing by employees, which may have otherwise gone unnoticed. 

Our Investigators will often use video surveillance technology to document evidence of findings, which can then be used as training material or as evidence in a disciplinary matter. 

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We can schedule these visits at regular intervals to ensure your customer experience remains at the highest standard and to assess a variety of employees. 

If you want to improve your business performance or learn more about mystery shoppers, contact us today to discuss further.

See also: 
 Company investigations > covert surveillance

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