At Global Investigations, our private online fraud investigator services are available to assist individuals who are facing identity theft, phishing scams, and other similar threats. Online fraud can have a serious impact, and seeking professional assistance to gather evidence can be most helpful. Contact our team today to discuss our services further.
Contact one of our world-renowned private investigators using the form below.
Mystery shopping allows businesses to assess the real customer experience within their organisation while identifying areas for improvement and potential risks.
By acting as everyday customers, our investigators can evaluate service quality, staff behaviour, and operational standards without raising suspicion. This approach not only highlights opportunities to improve performance and productivity, but can also uncover signs of dishonesty, misconduct, or non-compliance.
While mystery shoppers are not always viewed as investigators, the role requires a trained, observant, and discreet approach. That is why using experienced private investigators ensures accurate reporting, reliable insights, and results you can act on with confidence.
Posted on Google![]()
Caught MouseTrustindex verifies that the original source of the review is Google.
I approached Global for tracing of one particular subject person relating to fraudulent documents submitted to a goverment office by him, that effected a claim I had under UK law. Global stated the level of tracing and costing prior to me accepting their services. Global was transparent, no hidden fee's or costs and the timeline given, in my case there was a small time overrun only because of the level of detail, due diligence and further detail with their investigations in uncovering a fraud. I was overwhelmed with the report result with supporting evidence that was well worth the wait, you can't rush quality! There was so much compelling detail, that provided me with the evidence that I need to overturn such a fraudulent document. I would highly recommend Global Investigations Ltd to anybody in a similar situation. Global are most professional in all aspects of dealing with my case. They kept me updated prior to investigation completion with excellent communication. A most sincere thank you to Global's Team!Posted on Google![]()
OLA MTrustindex verifies that the original source of the review is Google.
I was initially hesitant since my case required an investigation all the way in Africa. However, Jack was incredibly patient and walked me through all of my questions with total professionalism. The results gave me the exact clarity and confirmation I had been seeking for years. Thank you to Jack and his team for their excellent support. Global Investigations Ltd is a completely legitimate, professional, and trustworthy service.Posted on Google![]()
Catherine EmslieTrustindex verifies that the original source of the review is Google.
My dealings with Global Investigations were entirely positive. They worked hard, quickly and professionally to find a resolution to my case.Posted on Google![]()
AprilTrustindex verifies that the original source of the review is Google.
I had a positive experience with this company, especially with Debbie and Jack. They were supportive, professional, and cooperative throughout the process. Communication was smooth and consistent, and they kept me well informed along the way. Most importantly, they handled everything efficiently and professionally. I appreciate their assistance and efforts for successful results.Posted on Google![]()
Ryan MosesTrustindex verifies that the original source of the review is Google.
Our first time using a tracing agent, Michelle was brilliant and guided us through the process whilst answering our many questions. We thought we were in a hopeless position with our case but we're thrilled with a positive result in the end.Posted on Google![]()
Bev SharpTrustindex verifies that the original source of the review is Google.
Thank you Michelle Billimore you helped me no end, very professional and reassuring at a very upsetting time for me, I highly recommend this company to help,Posted on Google![]()
Michael NurseTrustindex verifies that the original source of the review is Google.
We have had the pleasure of working with Global Investigations on numerous occasions over the past year and have consistently been impressed by their professionalism, integrity, and high standards of service. Their approach to every assignment has been thorough, ethical, and results-driven. We would have no hesitation in recommending their services to anyone seeking first-class tracing services and diligent investigative work. Debbie, in particular, has been exceptional throughout our dealings. Her professionalism, responsiveness, and attention to detail are a true asset to the company. She is a pleasure to work with and a credit to the Global Investigations team. We look forward to continuing our successful working relationship and wish them every continued success.Posted on Google![]()
Sophie OmerTrustindex verifies that the original source of the review is Google.
I recently used the services of Global Investigations and spoke to Jack Roberts. I have to say Jack was extremely professional, knew exactly what I was looking for and delivered very quickly in a very professional manner. I would definately recommend.Posted on Google![]()
Joshua NoteTrustindex verifies that the original source of the review is Google.
Brilliant stuff, Michelle and team are excellent. Really helped me find out what I needed to find out and clear any issues up. Thanks guys!
Business owners often need reliable insights into how their company is perceived and if standards are being properly upheld across locations. Mystery shopping provides undercover evaluations of service quality, cleanliness, brand standards, employee performance, and more.
Common situations where mystery shopping can help include:
Mystery shopping typically involves trained evaluators anonymously posing as customers to objectively experience and assess business operations. The insights help identify areas for improvement.
Our undercover mystery shoppers thoroughly evaluate your business by experiencing it as regular customers would. Shoppers act completely anonymously with observations focused on areas you specify, such as:
Service quality and friendliness
Staff product knowledge
Wait times
Branding and displays
Cleanliness and atmosphere
Following of protocols
Upselling effectiveness
Handling of complaints or issues
After the anonymous visit, the mystery shopper completes a custom evaluation form designed around your goals. The in-depth report summarises their experience with observations, photos, commentary, and scoring in key areas. Managers gain unbiased insights to refine operations.
For internal loss concerns, mystery shoppers can also assess theft vulnerabilities or discretely plant trackable items to catch culprits. We gather solid evidence if fraud is uncovered.
With over 25 years of investigative expertise, our team brings skillsets perfectly suited for undercover mystery shopping audits. Our evaluators are highly observant to even subtle details and excel at objective analysis.
We match shoppers to assignments based on relevant backgrounds, ensuring credible performances that blend seamlessly into the customer setting. Shoppers are trained to provide quality assured, legally obtained evidence that gives managers reliable insights into company-wide consistency and performance.
Our mystery shopping reports deliver more than just observational findings. We analyse results across locations to identify performance gaps, emerging issues, and root causes. Our insights include:
This high-level perspective allows executives to pinpoint priorities for improving operations, service, and profitability company-wide.
One-off audits provide a snapshot, but consistent mystery shopping uncovers trends over time. Our ongoing programs feature:
Robust analytics evidence the ROI of investments to enhance service and operations. We partner with you to achieve your strategic goals.
Speak to our team and gain clear, honest insight into your service, staff, and operations.